These General Terms and Conditions apply to the logistics, freight forwarding, shipping coordination, customs coordination, warehousing, fulfillment, and related supply chain services provided by Ever Ocean Supply Chain Limited, operating as Ever Ocean (“we,” “us,” or “our”), to our customers (“you” or “customer”).
By requesting a quotation, confirming a shipment, placing an order, using our services, or signing a quotation, service agreement, contract, or shipping instruction, you agree to these terms unless otherwise agreed in writing.
If a signed quotation, service agreement, or service-specific contract conflicts with these General Terms and Conditions, the signed document will take priority for that specific shipment or service.
1. Scope of Services
We may provide one or more of the following services, depending on the quotation, service agreement, or written confirmation:
- International freight forwarding
- Ocean freight, air freight, railway freight, truck freight, express, or small parcel shipping
- FOB, CIF, DAP, DDU, DDP, FBA, warehousing, fulfillment, or other logistics solutions
- Export documentation support
- Booking coordination with carriers, airlines, trucking companies, warehouses, customs brokers, or other service providers
- Cargo pickup, consolidation, storage, labeling, repacking, inspection, delivery, or last-mile coordination
- Customs clearance coordination, where applicable
- Other logistics-related services confirmed in writing
Ever Ocean generally acts as a logistics service provider, freight forwarding agent, shipping coordinator, warehouse operator, or service agent depending on the service confirmed. Unless expressly stated in writing, Ever Ocean is not the actual ocean carrier, airline, courier, customs authority, tax authority, port authority, terminal operator, or final delivery company.
2. Quotations and Rates
All quotations are based on the shipment details provided by the customer, including but not limited to:
- Cargo description
- HS code, material, use, brand, and product category
- Number of cartons, pallets, units, or containers
- Actual weight and volumetric weight
- Cargo dimensions
- Pickup and delivery addresses
- Incoterms
- Required service type
- Special handling requirements
- Customs, tax, or compliance information
Unless otherwise stated, quotations are valid only for the period shown in the quotation. If no validity period is stated, the quotation may be subject to change without prior notice.
Rates may change due to carrier rate changes, fuel surcharges, peak season surcharges, exchange rate changes, customs requirements, destination charges, port congestion, regulatory changes, or other factors outside our control.
A quotation is not final until the shipment details have been confirmed and accepted by us in writing. Once a quotation is confirmed in writing, Ever Ocean will arrange the service according to the confirmed service scope and pricing, subject to any extra charges caused by customs, carriers, destination requirements, customer-provided information, or circumstances outside our reasonable control.
3. Payment Terms
Payment terms will be stated in the quotation, invoice, service agreement, or contract.
Unless otherwise agreed in writing:
- The customer must pay all charges according to the agreed payment schedule.
- We may require full or partial payment before booking, pickup, dispatch, customs clearance, delivery, or release of goods.
- Any bank fees, transfer fees, currency conversion fees, or payment processing fees are the customer’s responsibility.
- Late payment may result in shipment delay, suspension of services, storage charges, withholding of documents, or withholding of cargo where permitted by law and contract.
- The customer remains responsible for all freight, duties, taxes, storage, demurrage, detention, customs inspection, return, disposal, or other charges related to the shipment.
If credit terms are granted, they may be withdrawn or adjusted at our discretion if payment is delayed, shipment risk changes, or customer account status changes.
4. Customer Responsibilities
The customer is responsible for providing complete, accurate, and timely information required for the shipment or service.
This may include:
- True and accurate cargo description
- Correct quantity, weight, dimensions, value, and HS code
- Commercial invoice and packing list
- Product photos, specifications, material information, or usage information
- Brand authorization, license, certification, test report, or compliance document where required
- Pickup and delivery instructions
- Consignee, importer, seller, buyer, and tax information
- Customs declaration information
- Amazon FBA shipment labels, carton labels, pallet labels, or delivery appointment information where applicable
The customer is responsible for any loss, delay, fine, penalty, additional charge, customs issue, tax issue, delivery failure, or claim caused by inaccurate, incomplete, misleading, delayed, or missing information.
5. Cargo Eligibility and Prohibited Goods
The customer must not ship prohibited, restricted, dangerous, counterfeit, illegal, or misdeclared goods.
Examples may include, but are not limited to:
- Dangerous goods or hazardous materials
- Batteries, liquids, powders, chemicals, magnets, flammable items, or restricted electronics without prior approval
- Counterfeit goods or goods infringing intellectual property rights
- Weapons, controlled substances, illegal products, or sanctioned goods
- Products requiring special licenses, permits, testing, certification, or import approval
- Goods restricted by carriers, customs, airlines, ports, warehouses, delivery companies, or destination regulations
The customer must inform us in writing before shipment if the cargo contains any sensitive, regulated, high-value, fragile, temperature-sensitive, oversized, overweight, branded, licensed, or special-handling goods.
We may reject, suspend, return, hold, or dispose of cargo if it is prohibited, unsafe, misdeclared, non-compliant, or unacceptable to carriers, customs, warehouses, or authorities.
6. Service-Specific Terms
Different services may involve different responsibilities, risks, and charges. Service-specific terms may be included in quotations, contracts, service agreements, or written confirmations.
6.1 FOB / Origin Logistics Services
For FOB or origin-side logistics services, our responsibilities may be limited to the services confirmed in writing, such as pickup, consolidation, export customs coordination, port delivery, booking support, or document handling.
Unless otherwise agreed, we are not responsible for destination customs clearance, destination duties, taxes, destination delivery, destination storage, or buyer-side charges.
6.2 CIF / Freight-to-Port Services
For CIF or freight-to-port services, the scope of service generally relates to freight arrangement to the named destination port or airport, subject to the confirmed quotation.
Destination charges, customs clearance, import duties, taxes, terminal handling, storage, demurrage, detention, delivery, and other destination-side costs may not be included unless clearly stated in writing.
Cargo insurance may be included only if expressly stated in the quotation or contract.
6.3 DDU / DAP / DDP Shipping Services
For DDU, DAP, DDP, or similar door-to-door services, the included and excluded costs must be confirmed in the quotation.
For DDP shipping services, the confirmed quotation usually includes import duties and VAT/GST unless otherwise stated in writing. This inclusion is based on the cargo information, HS code, declared value, product description, destination country, and service scope confirmed at the time of quotation.
Depending on the service confirmed, the quotation may include or exclude:
- Import customs clearance
- Import duties
- VAT, GST, sales tax, or other destination taxes
- Customs inspection fees
- Customs bond or importer-related costs
- Remote area delivery fees
- Residential delivery fees
- Liftgate, appointment, waiting, re-delivery, or address correction fees
- Storage, demurrage, detention, port congestion, or warehouse fees
- Return, disposal, or abandonment fees
For DDP services, if duties and taxes are stated as included, this applies only to the cargo information confirmed at the time of quotation. Any additional duties, taxes, penalties, customs inspection fees, tax reassessments, or regulatory costs caused by incorrect HS code, undervaluation, misdeclaration, product change, incomplete documents, customs decision, inspection, or regulatory requirement may be charged to the customer unless otherwise agreed in writing.
6.4 FBA Shipping Services
For Amazon FBA or e-commerce warehouse deliveries, the customer is responsible for providing accurate FBA shipment plans, labels, carton information, pallet requirements, delivery instructions, and Amazon compliance information.
Additional charges may apply for:
- Relabeling, repacking, palletizing, or carton correction
- Amazon shipment plan changes
- Warehouse rejection
- Failed delivery appointment
- Re-delivery
- Long waiting time
- Address correction
- Split shipment, transloading, or re-routing
- Oversize, overweight, or non-compliant cartons or pallets
Amazon receiving delay, check-in delay, inventory discrepancy, placement change, warehouse rejection, or platform-side issue may be outside our control.
6.5 Small Parcel and Express Services
For small parcel, express, courier, or postal-style shipments, delivery time, tracking updates, and compensation rules may depend on the carrier’s terms.
Remote area fees, return fees, address correction fees, customs duties, taxes, inspection fees, oversized fees, and failed delivery fees may apply.
Unless otherwise agreed, delivery time estimates are not guaranteed.
6.6 Warehousing and Fulfillment Services
For warehousing, storage, fulfillment, labeling, repacking, inspection, or order handling services, additional warehouse terms may apply.
The customer is responsible for providing accurate inbound plans, SKU information, product labels, carton labels, storage instructions, and outbound order information.
Additional charges may apply for:
- Receiving
- Storage
- Counting
- Inspection
- Labeling
- Repacking
- Palletizing
- Picking and packing
- Disposal
- Return handling
- Long-term storage
- Special handling
- Inventory correction
- Abnormal labor or materials
Inventory records may be subject to reasonable operational variance. Claims related to inventory difference, damage, or missing goods must be submitted within the agreed time limit after the relevant warehouse report, delivery record, or service completion.
7. Extra Charges and Accessorial Fees
The customer is responsible for extra charges caused by shipment conditions, customer instructions, carrier requirements, customs requirements, destination requirements, or events outside our control.
Examples of extra charges may include:
- Customs inspection fee
- Customs examination fee
- Storage fee
- Warehouse handling fee
- Demurrage
- Detention
- Port congestion surcharge
- Fuel surcharge
- Peak season surcharge
- Remote area surcharge
- Residential delivery surcharge
- Liftgate fee
- Appointment fee
- Waiting time
- Re-delivery fee
- Address correction fee
- Oversize or overweight fee
- Repacking, relabeling, or palletizing fee
- Return, disposal, or abandonment fee
- Duties, taxes, VAT, GST, or other government charges
- Fines, penalties, or compliance-related charges
Some charges may only become known after the shipment has started, arrived, been inspected, or been delivered. The customer agrees to pay all applicable charges related to the shipment unless they are expressly included in the confirmed quotation.
8. Customs, Duties, Taxes, and Compliance
Customs clearance and tax treatment are subject to the decision of customs authorities, tax authorities, and relevant government agencies.
The customer is responsible for ensuring that the goods comply with all applicable export, import, product safety, labeling, certification, intellectual property, customs, tax, and regulatory requirements.
We may assist with customs coordination where agreed, but we do not guarantee customs approval, duty rate, tax amount, inspection result, release time, or regulatory outcome.
If customs, tax authorities, carriers, warehouses, or other parties request additional documents or information, the customer must provide them promptly.
Any delay, fine, penalty, storage charge, inspection charge, seizure, return, or disposal caused by missing, inaccurate, incomplete, or non-compliant information or goods will be the customer’s responsibility.
9. Cargo Insurance
Cargo insurance is not automatically included. If the customer requires insurance coverage, the customer must request and purchase cargo insurance before shipment and provide the required cargo value, product information, and supporting documents.
Insurance coverage, exclusions, claim requirements, compensation limits, and claim decisions are subject to the insurance provider’s policy terms.
If the customer does not purchase insurance, the shipment may be subject only to the limited liability rules of the applicable carrier, warehouse, service provider, contract, or law.
10. Delivery Times and Delays
Any transit time, delivery date, or arrival estimate is for reference only unless expressly guaranteed in writing.
Delays may occur due to:
- Weather
- Port congestion
- Customs inspection
- Customs clearance delay
- Carrier delay
- Flight or vessel cancellation
- Trucking delay
- Warehouse congestion
- Peak season
- Labor strike
- Regulatory change
- Documentation issue
- Incorrect cargo information
- Customer delay
- Force majeure event
- Other circumstances outside our reasonable control
We are not responsible for indirect, consequential, or business losses caused by delay, including loss of sales, lost profit, platform penalty, storage at third-party facilities, market loss, or missed promotion, unless otherwise required by law or expressly agreed in writing.
11. Claims for Loss, Damage, or Shortage
The customer must inspect the goods promptly upon receipt.
Any claim for loss, damage, shortage, delay, or service issue must be submitted in writing within the time limit stated in the quotation, contract, carrier terms, warehouse terms, or applicable law.
The customer must provide supporting documents, such as:
- Photos or videos of damaged goods and packaging
- Delivery receipt or POD
- Commercial invoice
- Packing list
- Tracking number or shipment reference
- Damage report
- Inspection report
- Proof of value
- Other documents required by the carrier, insurer, warehouse, or service provider
Failure to provide timely notice or sufficient evidence may result in rejection of the claim.
We will assist with claims against carriers, warehouses, insurers, or other responsible parties where applicable, but we do not guarantee claim approval or compensation unless expressly agreed in writing.
12. Limitation of Liability
If cargo loss, shortage, damage, or delay is directly caused by Ever Ocean’s proven fault, Ever Ocean will handle the matter according to the applicable quotation, service agreement, carrier terms, insurance policy, and applicable law.
To the maximum extent permitted by applicable law and unless otherwise agreed in writing, our liability is limited to the service fees paid to us for the specific shipment or service giving rise to the claim.
We are not liable for:
- Indirect, incidental, special, punitive, or consequential damages
- Loss of profit, revenue, business, market opportunity, or reputation
- Platform penalties, listing suspension, storage at third-party warehouses, or sales loss
- Delay caused by carriers, customs, ports, warehouses, delivery companies, authorities, or force majeure
- Loss or damage caused by customer’s packing, labeling, misdeclaration, non-compliance, or incorrect instructions
- Customs decisions, tax reassessments, inspections, seizures, fines, or penalties caused by cargo or documentation issues
Carrier, warehouse, courier, airline, trucking company, customs broker, or other third-party liability may be governed by their own terms and applicable laws.
13. Packing, Labeling, and Cargo Condition
The customer is responsible for ensuring that the cargo is properly packed, labeled, marked, and suitable for the selected transportation and storage method.
Packaging must be strong enough to withstand normal handling, loading, unloading, stacking, transit vibration, warehouse movement, customs inspection, and last-mile delivery.
We are not responsible for loss, damage, leakage, deformation, shortage, or rejection caused by insufficient packaging, incorrect labeling, poor carton strength, unstable pallets, missing marks, or unsuitable cargo condition.
14. Right to Hold, Suspend, or Refuse Service
We may hold, suspend, refuse, return, or cancel services if:
- Payment is overdue
- Shipment information is incomplete or inaccurate
- Goods are prohibited, restricted, unsafe, or misdeclared
- Required documents are missing
- The customer fails to cooperate with customs, carrier, warehouse, or compliance requirements
- The shipment creates legal, financial, safety, reputational, or operational risk
- Continuing the service may violate applicable law, sanctions, carrier rules, or government requirements
Any resulting charges may be the customer’s responsibility.
15. Third-Party Service Providers
We may use carriers, airlines, shipping lines, trucking companies, warehouses, customs brokers, couriers, agents, subcontractors, or other third-party service providers to perform all or part of the services.
The customer acknowledges that third-party service providers may have their own terms, limits of liability, claim procedures, transit times, and service restrictions.
We are not responsible for the acts, omissions, delays, rate changes, inspections, refusals, or decisions of third-party service providers, except to the extent required by applicable law or expressly agreed in writing.
16. Force Majeure
We are not liable for failure or delay in performing services caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Extreme weather
- War, conflict, terrorism, or civil unrest
- Epidemic, pandemic, quarantine, or public health restriction
- Strike, labor dispute, or shortage
- Port, airport, railway, road, or warehouse congestion
- Customs or government action
- Regulatory change
- Cyberattack, system outage, or communication failure
- Carrier cancellation, capacity shortage, or route disruption
- Any other event beyond our reasonable control
17. Confidentiality and Data
The customer agrees to provide necessary shipment, product, consignee, importer, payment, and contact information for the purpose of providing services.
We may share necessary information with carriers, customs brokers, warehouses, insurers, delivery companies, payment providers, authorities, or other service providers when required to perform the service, process payment, handle claims, or comply with law.
Both parties agree to keep confidential business information confidential unless disclosure is required for service performance, legal compliance, dispute resolution, or with the other party’s consent.
18. Governing Law and Dispute Resolution
The governing law, jurisdiction, and dispute resolution method should be stated in the signed contract, service agreement, or quotation.
If no specific provision is agreed, disputes should first be resolved through friendly negotiation.
19. Updates to These Terms
We may update these General Terms and Conditions from time to time.
The version applicable to a shipment or service will generally be the version in effect when the shipment or service is confirmed, unless otherwise agreed in writing.
20. Contact
If you have questions about these terms, quotations, payment, customs, shipping, claims, or service scope, please contact us:
Company: Ever Ocean Supply Chain Limited]
Address: Room 1809， West Building， Department Store Plaza， 3020 Shennan East Road， Dongmen Community， Dongmen Street， Shenzhen， Guangdong， China
Email: official@myeverocean.com
Phone: 18165707193
Website: myeverocean.com
